Privacy Policy

Fort Wayne Metals Research Products, LLC (“FWM,” ”we,” “us,” and “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect and use personal information from consumers via fwmetals.com (the “Site”) and our other online and offline services.

PERSONAL INFORMATION WE COLLECT

FWM may collect the following types of personal information about consumers:

• Identifiers, such as first and last name, delivery and billing address, email address, account name, telephone numbers, facsimile numbers, and preferred language.
• Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other network information, such as IP address, other unique identifiers, browsing history, search history, and information regarding your interactions with our websites or advertisements.
• Geolocation data, such as device location.
• Professional or employment-related information, such as your current employer and business contact information.
• Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences or characteristics.

HOW WE COLLECT PERSONAL INFORMATION

Information we collect directly from consumers: FWM collects personal information directly from consumers when they fill out forms on the Site; sign up for events on the Site; communicate with us; respond to surveys from us; engage in transactions with us; use the search function on our Site; and otherwise provide personal information during their interactions with us. If you submit personal information relating to other people to FWM, you represent that you have the authority to do so, and to permit FWM to use that information in accordance with this Privacy Policy.

Information we collect passively: FWM also collects information passively via consumers’ web browsers and mobile devices. This information typically includes the consumer’s IP address, operating system, browser name and version, Site visit date and time, and pages visited. The information we receive about you may depend on your browser or device settings. For more information about our use of cookies and similar technologies to passively collect this information, please refer to our Cookie Policy.

PURPOSES FOR PROCESSING PERSONAL INFORMATION

We collect, process, and disclose personal information we collect about consumers to:

• Provide our products and services.
• Manage, analyze, design, and improve our Site, products, and services.
• Respond to consumer requests and communicate with consumers.
• Engage with vendors and third parties.
• Protect and administer records and accounts.
• Conduct internal business analysis and research, including to understand consumers’ needs.
• Advertise and promote our products and services.
• Comply with applicable laws and regulations, and enforce our rights and policies.
• Administer, monitor, and secure our information technology systems, including detecting and preventing against security incidents and fraudulent activity.

We may also anonymize personal information and use and disclose the anonymized information for any purposes permitted by law.

DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information to the following categories of entities:

• Vendors: We disclose personal information to our vendors, who perform functions and provide services on our behalf, such as email hosting, data analysis, marketing support, and information technology and security support. These vendors have access to personal information needed to perform their functions, but they are contractually obligated to protect the information and may not use it for other purposes.
• Third Parties: We disclose personal information to third party marketing and analytics providers, including via cookies and other similar technologies. We may also disclose your personal information to other third parties at your direction or with your consent.
• Business Transfers: As FWM continues to develop its business, it might sell or buy companies, subsidiaries, or business units, or otherwise be involved in a merger or acquisition. In the event of such a transaction, we will seek assurances that personal information we disclose to any third parties in conjunction with the transaction will be processed by them in accordance with this Privacy Policy.
• Other Third Parties for Legal Purposes: We also may disclose personal information when we believe such disclosure is appropriate to comply with the law, enforce or apply our policies and other agreements, or protect the rights, property, or safety of FWM or others.

However, FWM does not guarantee the security of any personal information or other data we collect. You should be aware that no computer system/network is completely safe from system failures or intrusions by unauthorized parties, and therefore we cannot fully guarantee the security of your personal information or other information you submit to us.

E-MAIL COMMUNICATIONS & OPT-OUT MECHANISM

We send marketing e-mails to consumers to promote our products and services. If you receive promotional e-mails from us and do not wish to continue to receive such communications, please follow the opt-out instructions contained within the body of any e-mail message you receive.

SECURITY

FWM takes reasonable security measures to protect the confidentiality and security of consumers’ personal information. We restrict access to personal information to our employees and other authorized individuals with a business reason for knowing such information. In addition, we maintain physical, electronic, and procedural safeguards to restrict access to such information. For example, all personal information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. We also use Secure Sockets Layering (SSL) to encrypt certain personal information, when it travels over the Internet.

However, FWM does not guarantee the security of any personal information or other data we collect. You should be aware that no computer system/network is completely safe from system failures or intrusions by unauthorized parties, and therefore we cannot fully guarantee the security of your personal information or other information you submit to us.

RETENTION

 When we collect personal information, we store it in FWM’s computer system and use it for purposes detailed in this Privacy Policy. We retain the personal information we collect for the duration needed for our business purposes, or as otherwise required by applicable law. When we no longer need such information, we will delete it or anonymize it such that it no longer constitutes personal information under applicable law. 

CHILDREN’S PRIVACY

Our Site is not geared toward children, and we do not knowingly collect, use, or disclose personal information about children under the age of 13. If you are a parent or guardian and believe we have collected personal information about your child, please contact us immediately at the contact information provided below, and we will take steps to promptly delete such information.

THIRD-PARTY LINKS

The Site may contain links to other sites on the Internet that are owned and operated by third parties. If you click on these links, you will leave our Site, and any collection of personal information on the websites of the third parties you visit will be subject to those third parties’ privacy notices. We are not responsible for any collection of personal information by those third parties on their own websites or other offerings.

DISPUTE RESOLUTION

This Privacy Policy shall be governed by Indiana law, without giving effect to any choice or conflict of law provision or rule.

MODIFICATION OF PRIVACY POLICY

FWM reserves the exclusive right, at its discretion, to update, change, modify, add, or remove portions of the Site and this Privacy Policy. The effective date of the latest version of the Privacy Policy, as stated below, indicates the last time the policy was modified. We encourage you to review our Privacy Policy periodically to see if there have been any changes.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, we encourage you to review our Supplemental California Privacy Notice for more information about our privacy practices, including information about your privacy rights under the California Consumer Privacy Act.

CUSTOMER RELATIONS

If you have any questions or concerns, we want to hear from you. You may contact Fort Wayne Metals by telephone at (260) 747-4154 or (800) 373-4148 by email at the following address: websupport@fwmetals.com, or by post at the following address: 9609 Ardmore Avenue, Fort Wayne, Indiana 46809.

This Privacy Policy was last updated on June 26, 2024.